Communication Strategies

Communication Strategies

Conflicts, situations and relationship that may exist in a communication

According to Carroll (2009), in most situations especially in a work, set up communication may experience various conflicts. The issues are for example failure to listen to the other party as they give out their opinions. Cultural differences between colleagues who have different backgrounds and different customs also constitute conflicts (Carroll, 2009). Attitude that make people or communicators fail to take ownership of their problems and responsibility of the issues being discussed, gender issues such as gender bias where a person may feel comfortable communicating with people of the same gender among others are good examples of such situations (Kasper & Kellerman, 2014). Conflicts are not so negative but in the long run will lead to a tensed atmosphere where people get uneasy with each other. Carroll (2009) explains that when conflicts arise solutions should be sort out since the main goals would be having efficient and effective communication through conflict resolution to ensure the barriers are bypassed and communication goes two way from the sender to the receiver, and information is acquired and disseminated.

Describe a conflict style you may assume

When faced with any situation, I would always choose the collaborating style where the participants in a communication work together to achieve a common goal, which in our case is to resolve the conflicts at hand and have a successful communication (Kasper & Kellerman, 2014). I feel that the style is perfect since through collaboration we can put a side our cultures, gender biasness and join hands to achieve a common goal. Therefore colleagues can resolve their conflicts with no bias whatsoever as partners.

 How can you distinguish a constructive and destructive conflict?

Since a conflict is a serious disagreement between two parties one can only know if it is destructive or constructive in the ultimate result (Kasper & Kellerman, 2014). For instance, an argument may arise between employees but it is resolved in a way that the two parties win and benefit from the conflict leading to a win-win situation. On the other hand, a destructive conflict in a way cripples an organization since all parties want to win at all cost since there is no honesty and openness in their communication. In the end, the demands of the two parties do not get to be met (Kasper & Kellerman, 2014).


Carroll, N. R. (2009). The communication problem solver : simple tool and techniques for busy managers. America: Amarican Management Assosiation.

Kasper, G., & Kellerman, E. (2014). Communication strategies: Psycholinguistic and sociolinguistic perspectives. Routledge.

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